The relentless commitment from all of us here at Avis to keep every one of our customers and employees safe.

Picking up your vehicle with minimal contact

We're here to fulfil your vehicle rental needs and want you to know that every one of our employees is working diligently to provide the highest levels of safety at our facilities and in our vehicles.

  • We use counter-screens to observe social distancing protocols where possible
  • Hand sanitisers are available
  • Paperless rental agreements are available at most locations
  • Clear social distancing floor markings at rental desks
  • Staff are provided with masks and gloves
  • We are limiting the number of passengers on each bus

At certain ‘key in car’ locations across Europe, you can use Avis Preferred to walk directly to your vehicle, ensuring a full contactless experience. Use our award-winning app* to choose your vehicle and make any modifications needed to your rental.

World Travel Award for world’s leading car rental company, 2019

picking up your vehicle with minimal contact
keeping our vehicles clean and safe

Keeping our vehicles clean and safe

  • Every vehicle is carefully cleaned before every rental
  • Special attention is paid to steering wheels, indicators, dashboards, hand grips, in-car entertainment controls, cup holders, centre consoles, and all door handles both inside and out
  • We are using specific approved disinfectant

Returning your vehicle safely and preparing it for the next renter

  • When you leave the vehicle, please check that you have removed all your belongings, personal effects and rubbish
  • A paper receipt will be available if required
  • Vehicle cleaned again ready for the next rental
  • We will send your receipt to the email address on file / provided to us when you return the car. Or you can retrieve your invoice here, 36 hours after your rental.
  • Staff are provided with masks and gloves
picking up your vehicle with minimal contact

Keeping our employees safe

  • Staff are provided with masks and gloves
  • Employees are required to wash their hands frequently and have been trained on Health & Safety standards and on regulation guidelines, including products and processes available to ensure your safety
  • Employees are required to stay at home if they don’t feel well
  • If you must travel during this time, or if you are planning future travel, we are here for you and want you to know that every one of our employees is working diligently to provide the highest levels of safety at our facilities and in our vehicles.


  • We tendered the fleet contract for our UK and NI operations in December 2016. The tender was awarded to ACL Hire who were able to quickly mobilise and change out all of our fleet vehicles within 4 weeks. Our business has undergone good growth this year, in turn our fleet requirements have increased. ACL have been able to provide additional vehicles at very short notice. They planned all vehicle transport to our depots and engineers in Ireland and across the UK. Account management has been excellent with a single point of contact issued and simple invoicing process & terms

    Marc Heath, WH Scott & Son Engineers Ltd

  • Very good value job, handy waiting area with wifi so I was able to work on laptop while brakes were replaced. Staff were very helpful and knowledgeable and even go a free car wash afterwards so I would highly recommend this garage.

    Kevin Murphy (Garage User)

  • The service we've received from ACL has been fantastic. From the first point of contact until the end of each hire, the process has been smooth and staff are all happy to help in any way they can. The vehicles are delivered on time and in great condition; often at short notice, which helps us greatly as it ensures no disruption to service delivery.

    Kayleigh Hyslop, North Ayrshire Council

  • I've used ACL for van hire, MOTs and servicing and have always had an impressive level of customer care from keeping me updated on the progress of a job, to providing me with a hire vehicle perfect for my needs and budget. Highly recommended!

    Callum Bowes, West Lothian Guitar Services

  • ACL provide a first class service for North Lanarkshire Council and has done for a number of years, we currently have 60 vehicles on hire with further bookings made. The vehicles supplied are always of a high standard and prices are very competitive. We even have departments who have already received a hired vehicle from ACL requesting for future hires to be booked with them. The staff are extremely helpful and friendly and assist us in any way they can. The best hiring company we work with by far!

    Angela Gibson, North Lanarkshire Council

  • ACL have looked after our motorhome for the last number of years. They are professional, pleasant and good value for money.

    All repairs have been done in an efficient and timely fashion and they have communicated very well with us so that we have understood what was needed and why. Thank you ACL.

    Margaret Hart (Garage User)

  • ACL have been a great help with supplying hire vehicles of different types for the various council departments for us here at the hire desk for The City of Edinburgh Council. Every hire request is answered promptly, as is every hire query regarding registrations, damages and invoices. The team at ACL are all very helpful and are easy to communicate with by email and telephone.

    Nicola Edwards, The City of Edinburgh Council


ACL Hire Limited | Registered office: 47 West Main Street, Blackburn, Bathgate, West Lothian, EH47 7LT | Registered in Scotland (Reg #: SC185801)

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